Refund & Return Policy

At OBNONO, we want you to be fully satisfied with your purchase. If you are not completely happy, we’re here to help.

1. Eligibility for Returns

You may request a return or refund within 7 days from the date you receive your order.

To be eligible for a return:

• Item must be unused, unworn, and in original condition

• Item must be in the original packaging

• All tags, labels, and accessories must be included

• Proof of purchase (order number or receipt) is required

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Refundable Items

The following items are not eligible for refund or return:

• Items marked as Sale, Clearance, or Final Sale

• Items that have been worn, washed, or damaged by customer

• Items without original packaging or tags

• Customized or personalized items (if applicable)

3. Refund Process

Once we receive and inspect your returned item:

• You will be notified of the approval or rejection of your refund

• If approved, your refund will be processed within 5–10 business days

• Refund will be issued to your original payment method

Processing time may vary depending on your bank or payment provider.

4. Exchanges

We only replace items if they are:

• Defective

• Damaged

• Wrong item received

• Wrong size sent by our team

Please contact us within 7 days of receiving your order to request an exchange.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• Original shipping fees are non-refundable

• We recommend using a trackable shipping service

6. Damaged or Incorrect Items

If you received a defective, damaged, or incorrect item, please contact us within 48 hours of receiving your order with:

• Order number

• Photos of the item

• Description of the issue

We will arrange replacement or refund at no extra cost.

7. Contact Us

For return or refund requests, please contact:

Email: obnono06@gmail.com
Website: www.obnono.com